Shipping policy

 

Thank you for shopping with OzGeology! We’re committed to delivering your order as efficiently as possible. Below you’ll find details about our shipping times and practices.

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • You will receive an email notification once your order has shipped, including tracking information where available.

Shipping Times

We partner with both local and international production partners to deliver high-quality products. Shipping times vary depending on the product's origin.

Australia

  • Estimated delivery time: 3–6 business days

  • Items fulfilled and shipped from within Australia, including select apparel and prints.

New Zealand

  • Estimated delivery time: 5–10 business days

  • Shipped from Australia.

International (Overseas Fulfillment)

  • Estimated delivery time: 10–30 business days

Note: Delivery times are estimates and may vary depending on destination, carrier delays, customs processing, and peak periods (e.g., holidays).

Shipping Costs

Shipping rates are calculated at checkout based on your location and the items ordered. We aim to keep shipping costs as affordable and transparent as possible.

Tracking

Where available, tracking information will be emailed to you once your order is shipped. Please allow 24–48 hours for tracking details to update.

Delays and Customs

OzGeology is not responsible for delays caused by customs, postal service disruptions, or events beyond our control. International customers are responsible for any customs duties or import taxes that may apply.

Questions or Concerns?

If you have any questions about your order or shipping times, feel free to contact us at ozgeologyofficial@gmail.com. We’re happy to help!

Returns & Refunds

We want you to love your purchase from OzGeology. If you're not completely satisfied, we do accept returns under the following conditions:

  • Items must be returned within 14 days of receiving your order.

  • Products must be unused, unworn, and in original condition.

  • Customers are responsible for return shipping costs.

  • The return address is located in Victoria, Australia (details provided upon request or when your return is approved).

  • See more about returns by visiting our Refund Policy Page.

     

    To initiate a return, please email us at ozgeologyofficial@gmail.com with your order number and the reason for return. Once approved, we’ll send you the return instructions.

    Translation missing: en.general.search.loading